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FAQ

You could see different prices for the same product, as it could be listed by many Sellers.

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

Yes, it's necessary to log into your 365Bulk account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You'll have access to a personalised shopping experience including recommendations and quicker check-out.

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to customs clearance procedures, invalid address or other causes.

Due to COVID-19, shipments to some countries will be largely delayed.

 

SHIPPING

  • Express Shipping: Take 4-8 business days to reach the destination countries, note that some product can’t be ship by express, that’s why the express shipping option may not always available for goods that have batteries or contain chemical.
  • Once we confirm your order and payment, the seller will send the good to appropriate courier service (DHL, Fedex, TNT, EMS, ect). Once your order is shipped out, an email notification with courier tracking number will be sent to you and you can also find these details on your 365Bulk account at “My Order” section.

 

  • Air Cargo: takes 8 to 15 business days to reach destination countries.
  • Once your order is shipped out, an email notification with shipping information will be sent to you and you will receive call from the Air Cargo office in your country when you goods arrive.
  • Please note: Total Delivery Time = Processing Time + Shipping Time

 

  • Sea Freight: takes about 30-90 days to some countries.
  • Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.

The product processing time depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product.

 

What is the processing time?

 The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct payment check while seller also conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. The total processing time varies depending on the product. Larger orders will naturally take longer. It normally takes 4-15 business days for order processing. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. 

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